Hotel Quality Management System

Thankyou for visiting Johnson Lodge. Help us enhance your experience by taking a moment to complete this survey.

1.	How did you first learn about the hotel?

		Friend or business associate
		Brochure or hotel directory		Meeting /convention
		Corporate travel department		Company in area
		Travel agent		Advertisement
		Internet
		Other (please specify)


31.	While you were at the hotel,were you greeted with a smile by our staff?	Yes	No
32.	Would you return to this hotel?	Yes	No
33.	If not why?
	( Maximum 500 characters. )

	HELP US RECOGNISE THE BEST:
34.	Name(s) of employee(s) you wish to recognise.
	( Maximum 500 characters. )
35.	Additional comments or suggestions:
	( Maximum 500 characters. )

36.	Would you like to recommend Johnson Lodge to friends and family ?	Yes	No
	Name	E-mail

		Exceeded Expectations	Met Expectations	Did Not Meet Expectations

2.	Overall, how would you rate the hotel?

	GUEST SERVICES
3.	Handling of reservation
4.	Welcome at hotel
5.	Check-in
6.	Baggage handling
7.	Telephone promptness
8.	Telephone courtesy
9.	Message handling
10.	Concierge
11.	Check-out
		Exceeded Expectations	Met Expectations	Did Not Meet Expectations
	GUEST ROOM
12.	Quality of housekeeping
13.	Maintenance
14.	Room Service
15.	Room temperature
16.	Quality of internet service
17.	Laundry service
18.	Newspaper
19.	Lighting
20.	Privacy
		Exceeded Expectations	Met Expectations	Did Not Meet Expectations
	PUBLIC AREAS
21.	Quality of housekeeping
22.	Maintenance
		Exceeded Expectations	Met Expectations	Did Not Meet Expectations
	RESTAURANTS AND BAR

23.	Johnson Restaurant
23a.	Quality of food
23b.	Quality of service
24.	Johnson Bar
24a.	Quality of food
24b.	Quality of service
		Exceeded Expectations	Met Expectations	Did Not Meet Expectations
	SPA MAGNOLIA
25.	Quality of treatment
26.	Spa and fitness centre upkeep

27.	Courtesy of staff
		Exceeded Expectations	Met Expectations	Did Not Meet Expectations
	STAFF
28.	Friendliness
29.	Efficiency
30.	Promptness